Network disconnection FAQs

I can't activate my SIM card, nor can I get a network connection.

1. Please make sure that the card is inserted correctly into the device and device is fully charged.
2. Turn on the device and the card will be activated automatically, when you activate the service with EIOTCLUB, all your APN settings are usually set automatically. However, if you're having issues with card, you need to set your APN settings and turn on the roaming How to set?– Eiotclub
3. If it still doesn't work, please contact our after-sales service.

My SIM card was working properly, but suddenly it got disconnected.

1. Check the card status to see if there is still data, not suspended (EIOTCLUB) and ensure device is fully charged.
2. If the card has just been recharged, it will take some time for the device to recognize the new plan, please wait 2-3 hours or restart the device.
3. Check APN settings How to set?– Eiotclub
4. Still can't connect to the network after restarting the device, please check the signal on the phone, if the signal is too weak, try to move the device to a location with good signal or contact our customer service staff to help you switch the carrier.

I just refilled my SIM card, but the device won't come back online.

If the card has just been recharged, it will take some time for the device to recognize the new plan, please wait 2-3 hours or restart the device.