How to use EIOTCLUB Physical eSIM Card

What is Physical eSIM

Physical eSIM is a Physical sim card which you can download and manage esim profiles. With the Physical eSIM card, devices that doesn't have esim function can use esim as well. EID number is its Identification. EIOTCLUB Physical eSIM supports to download third-party esim profile from other company.

How to use EIOTCLUB Physical eSIM Card

As long as there is a working profile in the Physical eSIM, it can be used as a normal SIM card in any unlocked device.

But if you want to edit(for example: add/delete/enable/disable) the esim profile, there are only three ways currently:

Sim card reader and a EIOTCLUB software for computer
EIOTCLUB app (only for Android phone, not for Apple iPhone)
Third-party devices integrated with our program (currently are only GL.iNet Router, model: Mudi (GL-E750)/Mudi V2 (GL-E750V2), Spitz AX (GL-X3000), Puli AX (GL-XE3000), Puli (GL-XE300), Spitz (GL-X750), and Collie (GL-X300B) )

Note: Users can delete a used profile To free up an occupied slot and add a new profile. but there is a limit, usually a profile can be deleted and re-downloaded to up to 2 times. It is recommended to disable the eSIM profile instead of deleting it.

1.Sim card reader and a EIOTCLUB software for computer

Tutorial：https://www.eiotclub.com/pages/eiotclub-esim-reader-guide

Insert the eSIM physical card into the EIOTCLUB Card Reader and connect it to your PC via USB.
Download and Install the EIOTCLUB Card Reader Software on your PC (available at download link).
Open the software and click Read to view SIM information.

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To add more profiles, click Download .

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Select an eSIM profile and click Enable to activate it.

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2.EIOTCLUB app (only for Android phone, not for Apple iPhone)

Video Tutorial:

a.Insert eSIM Card

Insert your eSIM physical card into your Android phone's SIM card slot (usually Slot 1) If the EIOTCLUB APP doesn't detect the physical eSIM on Android phone, Please tap "Device Compatibility" on the APP to check the supported slot of your phone, and make sure the physical eSIM card is inserted to the supported slot.

b.Enable Data Roaming

Ensure Data Roaming is enabled to access the Internet.

c.Manage eSIM Profile via EIOTCLUB App

Step 1：Download the EIOTCLUB App Step 2： Create an Account and log into the app. Step 3： An "Aviso" notification will pop up ("An EIOTCLUB physical eSIM card has been detected. Would you like to add it to your SIM Card list? EID: ..."). Tap "OK" to add the eSIM. Step 4： An eSIM card slot will now be added to your app account. Step 5： To manage your eSIM: • Tap Remote to manage your eSIM profile. • Tap the + icon to add a new eSIM profile. You can scan the QR code of an existing virtual eSIM or purchase a new one from the eSIM Shop. Once purchased, tap Download; after a short wait, the new eSIM will be added to the slot. • Tap the Enable button next to the eSIM to enable or disable it.

d.Troubleshoot Connection Issues

If you encounter network connection issues, check the APN settings: Step 1：Go to Settings > Mobile Data Network > Mobile Data > Access Point Names (APNs). Step 2：Tap the icon in the upper right corner, then tap New APN and enter the APN details: • APN: Enter the corresponding APN parameters according to the profile (Username and password are not required.)

Note: for physical eSIM card on an Android mobile phone (not for iphone), if it keeps giving error "esim not detected": Kindly uninstall the APP first and click the link below and choose the third one "for Android" to re-download our APP. https://sim.eiotclub.com/eshop/download

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3. Third-party devices integrated with our program

(currently there are only GL.iNet Router, model: Mudi (GL-E750)/Mudi V2 (GL-E750V2), Spitz AX (GL-X3000), Puli AX (GL-XE3000), Puli (GL-XE300), Spitz (GL-X750), and Collie (GL-X300B) )

Tutorial ：https://docs.gl-inet.com/router/en/4/tutorials/how_to_set_up_esim/

lf l load a third party eSlM which supports SMS/Call to the ElOTCLUB Physical eSlM card, can l enable it for SMS/Call?

Yes, if the third party eSIM supports SMS/Call, you can enable this eSIM for SMS/Call.

How to troubleshoot if I can't edit/add a profile?

Check if the phone is Android, not iPhone (iPhone is not supported )
(Android) Check if the app is the latest version and if it's downloaded from the site(not from google ): https://sim.eiotclub.com/eshop/download
(Android)Check if the phone model is compatible:https://www.eiotclub.com/blogs/community/physical-esim-compatible-devices#HUAWEI
(Android) Check if the phone version is Newer than Android 9, The app is incompatible for Physical eSlM function if the phone version is older than Android 9
(Android) Check if sim is inserted in the correct slot, Please tap "Device Compatibility" on the APP to check the supported slot of your phone
(Android) Check if sim card is came with the router device, as some Physical eSlM for router device are designed for the device only, you can only edit the physical esim on the router.
If it's a EIOTCLUB profile, Check If it's a brand new, unused profile. If it has been added on another device, it can't be added on the Physical eSlM.
Check if the profile has reached the Editing limit. Because there is usually a limit on the times you can delete or add an esim profile.
Check if it's a third party profile, and need to confirm with the third party carrier that it is unused and doesn't have Editing limit

Can a used eSIM be added to the physical eSIM card?

Only a NEW profile can be downloaded to the physical eSIM card. Each eSIM QR code can be only used in one device/physical eSIM card.

An eSIM profile/QR code that has previously been used on an eSIM device cannot be added to a physical eSIM card.
Similarly, an eSIM profile/QR code that has been added to a physical eSIM card cannot be used on another eSIM device. The only option is to remove the physical eSIM card from one device and insert it into a different one.

How to Troubleshoot if the physical eSIM can't get network connection?

1.Check if the enabled esim profile works in the country, you should also set apn on the device, please refer to this link for how to set apn: https://docs.eiotclub.com/en/tutorials/APN_Settings/How_to_Set_Up_APN_on_Android_Devices/ 2.Check the esim status to see if there is still data, not suspended

How to delete an esim profile from physical esim on the app(android)?

1.Tap "remote" to manage your eSIM profile 2.Tap "eSIMxxxx"

3.Scroll down and you will see the "delete esim" button

Note: a seed profile can't be deleted.

Which third - party eSIM have been verified to be compatible with the EIOTCLUB physical eSIM card?

Tim
roamless
ILIAD Italia
SAILY
AIRALO
T-mobile
Holafly
boost mobile
ubigi
global yo
bytesim
figma.giga
vodafone turkey
KeepGo

Note: These are some third-party carriers that were tested and verified compatible by EIOTCLUB technical team. You could choose to use their esim service if you are not sure which one to buy. But it does not mean that only these carriers are compatible; eSIMs from other third-party operators may also be compatible.

Error Log on eSIM Reader

Error Log on eSIM Reader:	Indicates:
SCardConnect()failed:80100069	Please ensure the SIM card is properly inserted and the card slot connection is secure for the SIM card reader to function correctly. (Please insert a standard SIM card (with a larger holder) into the SIM reader. Otherwise, the SIM card may not be detected.)
E999999:Function: es9p_authenticate_client Data: EID doesn't match the expected value.	This QR code has already been downloaded. Please get a new esim.
E000005:Function: es9p_authenticate_client Data: MatchingID (AC_TOKEN or EventID) is refused	The QR code is invalid. Please check and try again.
load profile elements,install failed due to pe processing error	Download failed. Please verify and try again.
E999999:Function: es9p_initiate_authentication Data: HTTP transport failed	Activation code error. Please check and enter the correct code or scan the QR code to retry.
E999999:Function: es10c_set_nickname Data: unknown	Name exceeds allowed characters.
E999999:Function: es10b_load_bound_profile_package Data: configure_isdp,install_failed_due_to_insufficient_memory_for_profile	Insufficient storage. Please delete unused eSIM profiles or purchase a new eSIM physical card.
You should disable the profile before deleting it.	An enabled esim can't be deleted, pls disable the esim first before deleting it.
please select a item	Pls select an esim before tap "enable" or "disable"

APP Error Log

APP log	Actions
Install profile fail: The SIM card may not have enough space, or this profile may not be compatible. Please check the SIM card space or try another operator profile.	pls contact our customer support and let us know the name of the esim
Download profile fail: maybe this profile has been downloaded repeatedly by other devices or the current device, please check it or use other esim profile to test, if you confirm this is first time download, you can copy this logs to contact EIOTCLUB support get help. Download failed	The esim has been used/activated. Please get a new esim.
Failed to obtain profile.Please restart the app and try again. If you fail to join multiple times, please reinsert the eSIM card and restart your phone.	just need to restart phone or reinsert esim card
enable fail: Please restart the app and try again. If you fail to join multiple times, please reinsert the eSIM card and restart your phone.	just need to restart phone or reinsert esim card