Magi Watch Mx3 Knowledge Base
1.Product Overview
1.1Device Definition
Magi Watch MX3 is a 4G smart watch designed specifically for children.It integrates real-time positioning, two-way calling, instant messaging,and safety monitoring functions. When used together with the MagiMagiApp, parents can remotely monitor their child's location and quicklyestablish contact in emergency situations.
1.2Core Functions
Tracking & Safety
- Multi-Mode Positioning: Combines GPS, Wi-Fi, and LBS (Cell Tower) for high-accuracy tracking.
- Location History: Review past routes and movement patterns.
- Geofencing: Receive instant alerts when your child enters or leaves designated "Safe Zones."
Communication
- 4G Voice Calls: Clear two-way calling over high-speed cellular networks.
- Video Chat: Face-to-face video calling for extra peace of mind.
- Whitelist Security: Automatically blocks calls from unknown numbers or telemarketers.
Emergency Features
- SOS Alert: Press and hold the physical button for 3--5 seconds to automatically call the primary contact and upload the current location.
- Remote Monitoring: (Feature availability depends on local regional support).
Main Technical Specifications
| Item | Specification |
|---|---|
| Model | S21A |
| Chipset | SC8521E（UNISOC）Dual Cores 1.3Ghz |
| APSP | Android8.1 With KID UI |
| Memory | RAM 1GB + ROM 8GB |
| Network | EU: FDD: B1 B2 B3 B5 B7 B8 B20 B28A TDD: B38 B40 B41 NA: FDD: B2 B3 B4 B5 B7 B8 B12 B13 B17 B66 |
| Screen size | 1.78 inch AMOLED |
| Resolution | 368*448 |
| TouchScreen | Yes |
| Camera | Front 2.0MP |
| Waterproof level | IP68 |
| Battery capacity(mAh) | 720mAh |
| Pedometer | Yes |
| Real-time Track | Yes |
| Positioning | GPS+LBS+WIFI |
| WIFI Connection | Wi-Fi 2.4 GHz b/g/n |
| Sensor | Gravity sensor |
| Bluetooth version | 4.0 |
| Video Calling | Yes |
| Charging Portable | Magnet Pogo Pin |
| Features | Watch Features: Phone, Contact ,Sports, Video call, Call History, Camera,SMS,Magic camera,Gallery, Steps, Schedule, Alarms,Stop watch, Calculaor, Calendar, Music, Video player, Sound Recorder, Cleaning tool. APP Features(Wherecom or Customized APP): Electronic fence , History tracking, Find watch, Remote photography, Remote shutdown watch, Love reward, Class mode，family members，support APP for Android and iOS smartphone. |
1.3 EIOTCLUB SIM Card Technical Features
This product uses a dedicated EIOTCLUB IoT SIM card optimized for wearable devices:
| Feature | Technical Description | Impact on Magi Watch |
|---|---|---|
| Network Type | 4G LTE (backward compatible with 2G/3G) | Meets bandwidth requirements for positioning and video calls |
| Multi-network Coverage | Multi-IMSI roaming technology supporting multiple operators in one region (e.g. AT&T, T-Mobile, Verizon) | Automatically connects to the strongest available network, reducing offline incidents |
| Billing Model | Prepaid data packages (pay-as-you-go) | No contract, no monthly fee, ideal for children's watches |
| APN Adaptation | Automatic + manual configuration | Plug-and-play; manual recovery available if needed |
1.4 Watch Appearance & Button Description
Watch Face Interaction
- Watch Face Interaction Guide To ensure smooth operation of Magi Watch MX3, please follow the gesture instructions below:
- Message Notifications: Swipe up on the main watch face to view unread messages and system notifications
- Quick Settings: Swipe down on the main watch face to view battery percentage, adjust volume, or access shortcuts
- Change Watch Face: Press and hold the watch face for 2--3 seconds to enter watch face selection mode
- Main Menu: Swipe left or right on the watch face to cycle through application modules
- Gesture Back: After entering a function, swipe inward from the left edge of the screen to return to the previous menu.
| No. | Component | Description |
|---|---|---|
| 1 | Touch Screen | Displays time, location, calls, and notifications |
| 2 | Power / SOS Button | Short press: wake screen / back; Long press 3--5s: SOS emergency call |
| 3 | Microphone | Voice calls, video calls, voice messages |
| 4 | Speaker | Call audio and system sounds |
| 5 | Camera | Video calls / remote photography (model dependent) |
| 6 | SIM Slot | Built-in Nano-SIM (EIOTCLUB SIM) |
| 7 | Magnetic Charging Contacts | Connects to magnetic charging cable |
| 8 | Back Cover | Houses battery and positioning antennas |
2. Network & Activation
Magi Watch supports both 4G LTE mobile network and Wi-Fi connections.
For optimal positioning and communication performance, configure the 4G
network as follows.
2.1 EIOTCLUB SIM Card Activation
Pre-installed: Your SIM card is already inside the watch and is typically Pre-activated.
Auto-Registration: Simply power on the watch for the first time. The device will automatically register with the network. No complicated activation codes are required.
2.2 Manual APN Configuration
The watch shows "4G" signal bars, but the App says "Device Offline."
This usually means the Access Point Name (APN) needs to be manually set
Path:WatchSettings→APN.
APN Configuration Table (based on ICCID prefix):
| ICCID Prefix | APN | Username / Password |
|---|---|---|
| 890130 | globaldata（Asia） altanwifi （North America） |
None |
| 893204 | bicsapn (Europe/Global) america.bics (Americas) asia.bics (Asia & Oceania) |
None |
Save and activate the new APN,and Restart the Watch.
2.3 Enable Data Roaming (Required)
This is critical for the EIOTCLUB SIM to switch between networks like
AT&T and T-Mobile.
How to: Go to Settings -> Mobile Network. Ensure Data Roaming is
toggled ON.
Note: You might see an "[OK]" or "R" icon. This is normal. You will not be charged extra; it simply allows the card to find the best signal.
2.4 Network Connectivity Verification
Status bar displays 4G/LTE
• Time syncs automatically to the local time zone
• App command test: Use "Find Watch" or "Manual Locate" and receive
location feedback within 10 seconds
3. App Binding & Features
3.1 MagiMagi APP Download & Registration
Download from App Store (iOS) or Google Play (Android). Register using an email address or phone number.
3.2 Device Pairing
- On the watch, swipe to find the QR Code/Binding Code.
- In the App, tap the "+" icon and scan the watch screen.
- IMPORTANT: The first account to scan the watch becomes the "Administrator (Master Account)." Only this account can manage safe zones, add family members, or change security settings.
3.3 Core Function Usage
A. Location & Route Tracking Tap "Locate" in the App to retrieve the watch's current position.
B. Contact Whitelist Only contacts approved in the App can communicate with the watch.
C. Safe Zones (Geo-Fence) Set a 100m--1000m radius zone around home or school. Alerts are sent when entering or exiting.
D. SOS Emergency Press and hold the SOS button for 3--5 seconds to call the primary contact and send location.
E. Voice & Video Calls • Two-way calling with approved contacts • Video calls limited to 3 minutes per session to prevent overheating
F. Messaging Supports voice and text messages. Photo sharing consumes more data.
4. Billing & Data Management
4.1 Data & Balance Inquiry
Method 1 (Recommended): MagiMagi App → SIM/Data Card → EIOTCLUB page →
Enter ICCID
Method 2: EIOTCLUB Website -- https://www.eiotclub.com/pages/refill
Method 3: EIOTCLUB App -- bind ICCID for long-term management
Key Terms:
• Data Remaining: Available data balance
• Expiration Date: Plan expiry date (unused data expires)
4.2 Top-up & Plan Renewal
Choose plans based on usage
• Light use: small monthly plan
• Heavy use (video calls): 5GB+ or annual plan recommended
• Activation usually within 1--5 minute
4.3 Auto-Renewal (Highly Recommended)
Enable auto-renew to avoid service interruption. Ensures SOS and real-time tracking remain active.
5.Troubleshooting
5.1 Basic Indicators
| Icon | Meaning | Status | Recommendation |
|---|---|---|---|
| 4G / LTE | Network connected | Normal | No action needed |
| R (Roaming) | Roaming | Normal | Ensure data roaming is enabled |
| No signal icon | No network | Abnormal | Check environment or APN |
| Empty Signal Bar | SIM not detected | Abnormal | Power off and reinsert SIM |
6.FAQ & Checklist
1. SIM & Connectivity
Q1 What type of SIM card is compatible with Magi Watch?
Magi Watch comes with a pre-installed EIOTCLUB IoT SIM card. Please do not insert any other SIM card. This watch is designed to work exclusively with EIOTCLUB SIM cards. Using a third-party SIM may result in unstable network performance or activation failure.
Q2. Can Magi Watch work without a SIM card? No.Magi Watch requires a SIM card with mobile data access to function properly. Core features---including GPS location tracking, time synchronization, messaging, voice and video calls, and app communication---all depend on an active data connection.
Q3. How much mobile data does Magi Watch typically use per month?
Under normal usage, Magi Watch consumes approximately 500--800 MB of
mobile data per month, which includes:
Location updates
Messaging
Voice and video calls
Step tracking
Smart alarms
App commands (such as Class Mode, restart, or power off)
Important note:
Video calls use significantly more data---approximately 14 MB for every
2 minutes of video calling.
We recommend choosing a data plan based on your child's actual usage
habits, especially if video calling is used frequently.
2. Location & Tracking
Q4. Why can't Magi Watch be located?
Magi Watch determines its location using a combination of GPS / A-GPS / Wi-Fi / LBS, and sends location data to the cloud via the mobile data network.
If the watch cannot be located, possible reasons include: Low battery level The watch is in an area with weak or no cellular signal Mobile data service is not properly activated
You can check the current signal strength by looking at the signal bars on the watch screen.
Q5. What should I do if the watch suddenly stops updating its location?
Please follow these steps in order:
- Use the MagiMagi App to send an emoji to the watch to confirm that the data connection is active.
- Press the SOS button on the watch to force an immediate location upload. If the signal is weak, the upload may take 1--3 minutes. Once the SOS alert is received, manually refresh the location in the app.
- Restart the watch.
- If the issue persists, unbind the watch (factory reset) and then rebind it to the app.
- If none of the above steps resolve the issue, please contact EIOTCLUB Customer Support for further assistance.
3. Battery & Charging
Q6. How do I charge Magi Watch?
Please use the magnetic charging cable included in the box and connect it to a standard 5V/1A power adapter. Do not use fast chargers or high-output adapters, as they may cause charging issues or trigger the watch's built-in protection mechanism.
Q7. How long does it take to fully charge the watch?
Charging from 0% to 100% takes approximately 1.2 to 2 hours.
Q8. How long does the battery last after a full charge?
Standby mode (powered on, minimal usage): up to 48 hours Location updates every hour: approximately 30 hours
Battery life may vary depending on: Location update frequency Voice and video call usage Cellular signal strength
For best performance, we recommend charging the watch every night.
Q9. Why is the battery draining quickly?
Possible reasons include:
Frequent manual location refreshes
Video calls or voice messages
Screen brightness or volume set too high
Try reducing screen brightness, limiting usage time, and closing
unnecessary background functions.
If the issue persists, the battery may be aging and could require
replacement.
Q10. Why won't the watch charge?
Please check the following:
Make sure the charging cable and power adapter are working properly
Clean the magnetic charging contacts (sweat or dust may affect contact)
Try a different charging cable or adapter (5V/1A only)
If the watch still does not charge, please contact EIOTCLUB Customer
Support for assistance.
4. Troubleshooting
Q11. What should I do if the watch will not charge at all?
Please try the following:
After connecting the charger, check whether the charging icon appears on
the screen
Clean the charging contacts gently using a soft cloth or a rubber eraser
Try a different charging cable or power adapter
Avoid using chargers with an output current higher than 1A
Tip: To help protect battery health, avoid fully draining the battery on a regular basis. Please recharge the watch as soon as you receive a low-battery notification.
Q12. What should I do if the screen stays black?
Check the battery level and try charging the watch Restart the watch Try using a different charging cable If the screen still does not respond, the display module may require professional service or repair.
Q13. Why is the button not responding properly?
Possible reasons include: Temporary system conflicts after a software update Dust or debris buildup around the button
Carefully clean around the button area. If the issue persists, please contact Customer Support for further assistance.
Q14. What should I do if the QR code cannot be scanned during setup?
Make sure the SIM card is activated and mobile data is available Scan the QR code in a well-lit environment Adjust the distance between your phone and the watch screen
Q15. What should I do if the watch is lost?
To protect personal data: Open the MagiMagi App and go to Device Code Tap Unbind to remotely erase all data on the watch Contact EIOTCLUB to disable the SIM card and request a replacement After unbinding, the watch will be restored to factory settings and can be paired again by a new user.
Q16. Why is there no sound coming from the speaker?
Check the volume level and Do Not Disturb settings Clean the speaker opening Restart the watch or update the software If the issue continues, professional service may be required.
5. App Settings & Account
Q17. Which operating systems are supported by the MagiMagi App?
iOS 12.0 or later Android 7.0 or later
Q18. I didn't receive the email verification code. What should I do?
After tapping "Get Code", please wait up to 1 minute Check your Spam or Promotions folder For the most reliable delivery, we recommend using a Gmail address
Q19. How do I change my password?
In the MagiMagi App, go to My Account → Password, then follow the on-screen instructions.
Q20. How do I add family members?
The administrator can add trusted contacts by going to Family → "+" in
the app.
There is no limit to the number of family members that can be added.
Q21. Why do the battery level or step count shown in the app differ from what appears on the watch?
Battery level and step count data are synchronized along with location
updates.
If the watch is set to power-saving mode (for example, updating location
every 60 minutes), the data will refresh at the same interval.
To update immediately, tap "Manual Location Refresh" in the app.
6. Other Questions
Q22. Can Magi Watch be used in other countries or regions?
Magi Watch is available in two regional versions:
EU Version: Supports use across multiple European countries
U.S. Version: Supports nationwide use within the United States
Please confirm the correct model before purchasing, or contact EIOTCLUB Customer Support for assistance.
Q23. Will Magi Watch receive software updates?
Yes.
When a software update is available and the battery level is above 30%,
the watch will notify you automatically.
You can also manually check for updates by going to Settings → Software
Update.
Q24. How do I clean the watch?
Power off the watch and disconnect the charging cable
Wipe the strap and screen with a soft, slightly damp cloth
Avoid using abrasive materials or harsh chemical cleaners
Q25. Is Magi Watch waterproof?
Magi Watch is rated IP68 for water and dust resistance.
However, as an electronic communication device, please avoid exposure to
the following:
Salt water
Soapy water or electrolyzed water
Solvents, perfumes, or skincare products
High-temperature or high-humidity environments
7. Support
If you need further assistance, please have your ICCID number and Watch IMEI ready and contact:
Technical Support: info@eiotclub.com
Carrier Support: Visit eiotclub.com for SIM-related issues.