Refill FAQs

Why is the service not working after refill?

After renewal, the SIM card will resume service in several minutes, if not, please restart the device.

To avoid the service interruptions, suggestion you REFILL your data plan before your current plan expires

I recharged the wrong ICCID number. How can I fix it?

If you entered the wrong ICCID number, the payment won't process successfully. However, if the payment did go through, please contact our support team immediately for assistance. We're here to help resolve any issues quickly.

The payment is rejected, but the card is no problem, how do I recharge?

We accept below payment methods

• American Express • Discover & Diners • Mastercard • Visa • link • Apple pay • Google pay • Bancontact • EPS • IDEAL • Przelewy24 • Cartes Bancaires • Paypal

Try a different payment method from the list of accepted payment methods,If you're still having issues,contact us.

What happens if I recharge my SIM card plan twice?

Don't worry! If you accidentally recharge twice, the second data plan becomes a backup. It will automatically activate once your current plan expires, ensuring uninterrupted service. No need for a recharge next time—your backup plan is ready to kick in!

For more assistance, reach out to our support team.