Skip to content

Common Issues FAQs

Why does it say "No Service" on my device?

If your device can't connect to the internet, please check the following processes.

  1. Make sure the SIM card is inserted in the correct direction and please remember, the SIM card chip side should be facing down and the white with numbers facing up.
  2. Reinsert the card and Reboot your device to identify the sim card again.
  3. Bad signal can also cause disconnection. Please move your device to a place with better signal.
  4. Check the device battery status, make sure it's not out of battery.

How to Set Up Automatic Renewal for My EIOTCLUB Plan?

To activate automatic renewal for your plan, follow these simple steps:

  1. Visit our online shop at EIOTCLUB E-Shop.
  2. Input your SIM card's ICCID number to access your account.
  3. Select the desired plan you wish to have renewed automatically.
  4. Tick the box marked “Automatic renewal". Complete the above steps to automatically renew your plan!

How Can I Cancel Automatic Renewal for My EIOTCLUB Plan?

If you need to cancel the automatic renewal of your service, here's what to do:

  1. Head over to EIOTCLUB E-Shop.
  2. Enter your SIM card ICCID number for account access.
  3. Click on "orders" located at the bottom of the page.
  4. Toggle off the "Renewal" option to discontinue the automatic renewal. Complete the above steps to automatically cancel your plan!

Why am l not receiving ElOTCLUB emails?

If you're missing out on emails from us, the first step is to double-check that the email address you provided on our website is accurate and free of typos. If you still can't receive it, you can ask our customer service team for help, and we will help you solve it as soon as possible.

Where to check the data consumption of this SlM card?

You can download our official app to easily track your EIOTCLUB SIM card data usage by clicking the download link below. The EIOTCLUB app provides a range of functions, including monitoring SIM status, plan expiration time, data usage and billing, making it easier for you to manage your SIM card plan.

Can l Use the Same Account for eiotclub.com and the eiotclub App?

No, eiotclub.com and the Eiotclub app require separate accounts. They are distinct platforms within the eiotclub ecosystem, each designed for specific services and experiences.

I can't activate my SIM card, nor can I get a network connection.

  1. Please make sure that the card is inserted correctly into the device and device is fully charged.
  2. Turn on the device and the card will be activated automatically, when you activate the service with EIOTCLUB, all your APN settings are usually set automatically.However, if you're having issues with card, you need to set your APN settings and turn on the roaming How to set?– Eiotclub
  3. If it still doesn't work, please click on the "live agent" botton to chat with our customer support representitive.

How can I check my sim card's status and my data plan(s)?

Card status and data plan can be viewed on the EIOTCLUB app and Top-up site.

Top-up site: Visit our top-up site to register>log in to bind the card ICCIDEIOTCLUB>Card status and Data plan can be viewed on the home page.

EIOTCLUB APP: Download EIOTCLUB APP to register >log in to bind the card ICCID>Card status and Data plan can be viewed on the home page.

How to enable or disable auto renewal?

Auto-renewal can be turned on and off for both EIOTCLUB App and Top-up site

Enable auto-renewal:
Top-up page:Visit our top-up site to register>log in to bind the card's ICCIDEIOTCLUB>Choose the data plan you prefer >Turn on the "Auto-renewal"before paying
EIOTCLUB App: Download EIOTCLUB APP to register >log in to bind the card's ICCID>Choose the data plan you prefer>Turn on the "Auto-renewal" before paying .

Disable auto-renewal:
Top-up page: Visit our top-up site to log in>Click on the “Orders" option at the bottom>Click on the data plan to next page then turn off "auto-renewal".
EIOTCLUB App: Log in to EIOTCLUB APP >Click on the ''三" icon in the top left corner to find “Orders" option and click it>Click on the data plan to the next page to turn off “auto-renewal".

What is EIOTCLUB physical esim card and how to use it?

Physical eSIM is a Physical sim card which you can download and manage esim profiles even though the devices doesn't have esim function can also use esim as well. EID number is its Identification

How to use physical esim card in the Iphone: How to use SIM card in an iPhone– Eiotclub

How to use physical esim card in the Android: How to use SIM card in an Android Phone– Eiotclub

How do I get a free data plan?

We now have a campaign where you can get a 2GB 30day plan as a gift. Please contact our live support agent for more information.